HOW DO I RETURN OR EXCHANGE AN ITEM?

We are happy to accept returns or exchanges for merchandise that has not been worn, washed, or altered, with tags still attached by contacting our sales team at: customerservice@peetdullaert.com and returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials and arrive with us within 14 days of the first delivery attempt.

We recommend using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. Please keep the Return Tracking Number for your return package to monitor delivery status. All charges for shipping, duties, taxes and the carrier’s collection fee are in addition to your shipping charge and shall be paid exclusively by you.

Upon receipt of the return merchandise in accordance with our terms and conditions, we issue refunds within 24 hours. Please note: depending on your chosen payment method, it may take a few days for the funds to appear on your statement.

Discounted items cannot be refunded. If you would like to return an item purchased with a discount, we offer you a discount voucher for the full amount of your purchase. "Waiting list items" and "Especially made for you" items are created especially for you and therefor cannot be returned. For hygiene reasons, underwear, swimwear, bodies and pierced jewellery cannot be returned or exchanged.

PEET DULLAERT stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has been damaged during shipment, please contact our customer service at: customerservice@peetdullaert.com 

Visit shop.peetdullaert.com for the full Terms & Conditions - listed at the bottom of every page.


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CONTACT US

For product or online order related questions please contact us at customerservice@peetdullaert.com and we'll get back to you as soon as we can.

Our Customer Service is available from Monday - Friday, 10 AM – 6 PM CET, excluding holidays. 

Your purchase contributes to a better world. Read more about our 'Care For Earth - Plant For The Future' approach at: www.peetdullaert.com/care-earth-plant-future

This policy was last modified on April 20, 2017